How To
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Request Support
- Call 7-6041
- Email: chrisk@uncc.edu
- Walk In – Visit PPS 276
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Windows 10 Tips & Tricks
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Setup an Onine Meeting
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WebEx is the University’s online meeting tool offered to staff at no cost. WebEx FAQs
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Remote Access
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Citrix – provides remote access to specialized software. Citrix FAQs
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Cloud based file storage – Allows easy access to files 24/7 from any device for faculty and staff. Dropbox for Education
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VPN (Virtual Private Network – Connects to the UNC Charlotte network from off-campus. VPN FAQs
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Security
- Duo Two Factor Authentication – is available and provides an enhanced level of security. Duo FAQs
- Duo Passcodes + Traveling – Detailed Instructions
- SPAM and Phishing Email Filtering – if you receive an email that is suspicious, forward the email to: ReportSpam-group@uncc.edu and include the full header
- Security Incidents: If you suspect a security incident (lost laptop, lost flash drive, account compromise), send an email to: SecurityIncident-group@uncc.edu. Members of the ITS Security Team will work with you to identify risk and provide options.