How To

  • Request Support
    • ​Call 7-0169
    • Email: roberto.ortiz-zayas@charlotte.edu
  • Windows 10 Tips & Tricks
  • Setup an Online Meeting
    • Make a request through Zoom, which is offered to university faculty, staff, and students at no cost.
    • Make a request through Google Meet, which is offered to university faculty, staff, and students at no cost.
  • Remote Access
      • Google Drive and Suite – Provides university students, faculty, and staff with cloud storage and software.  Google Drive Information
      • Microsoft 365 – Provides university students, faculty, and staff with cloud storage and software.  Microsoft 365 Information
    • Cloud based file storage – Allows easy access to files 24/7 from any device for students, faculty, and staff. Dropbox for Education
    • Cisco Secure Client – Connects to the UNC Charlotte network from off-campus. Cisco VPN FAQs
  • Security
    • Duo Two Factor Authentication – is available and provides an enhanced level of security. Duo Information
    • Duo Passcodes + Traveling – Detailed Instructions
    • SPAM and Phishing Email Filtering – if you receive an email that is suspicious, forward the email to: ReportSpam-group@charlotte.edu or spam@charlotte.edu and include the full header
    • IT Security Incidents: If you suspect a security incident (lost laptop, lost flash drive, account compromise), send an email to: SecurityIncident-group@uncc.edu. Members of the ITS Security Team will work with you to identify risk and provide options. You may also contact the IT Service Desk at 704-687-5500 or services.help.charlotte.edu.